FAQ

Where and when will the masterclass be held?

  • Singapore: 18 November 2019
  • Malaysia: 20 November 2019
  • Hong Kong: 22 November 2019

Masterclass will begin at 9.00am, with registration starting from 8.30am.

What’s the schedule?

Is this masterclass suitable for me?

Yes. Anyone can attend and benefit from this masterclass as long as you’re keen on learning how to attract customers, how to retain customer loyalty and providing a seamless customer service for your business or products.

Who’s the trainer? How many trainers will there be?

The 1-day masterclass will be conducted by Don Peppers. 

How much does it cost to attend?

What payment modes are there?

Following forms of payment are accepted: American Express, Visa, Mastercard.

Your registration is confirmed and completed only after payment.

If you require payment by wire transfer, please drop us an email at event.info[at]marketing-interactive.com (replace at with @).

What is included in the 1-day masterclass registration fee?

Your registration fee covers the following::

  • 1 full-day access pass
  • AM/PM Refreshment Breaks, Networking Luncheon
  • Certification of Participation*
  • Workshop materials upon completion of online post-masterclass survey

eCertificate of participation

Upon successful completion of the 1-day masterclass by Don Peppers and MARKETING magazine, you will receive an e-certificate of participation

Is it free seating?

Yes, it is free seating.

Is there a group discount?

YES! Bring your colleagues and friends – This masterclass is open to anyone who is involved in managing customers on a daily basis and wants to provide a smooth customer service. Just take note of the Group Registration rules.

What if I cannot make it for the masterclass? Can I send a substitute?

You may send a substitute or make a replacement up to 1 week before the event. All such requests must be submitted by email to event.info[at]marketing-interactive.com (replace at with @). Requests must be made by the original registrant.

Do you accept attendees from other countries?

Yes! International attendees are welcomed.

I require a Visa to visit – can you prepare an invitation letter for me for Visa Processing purposes?

Definitely. After you have registered, send us an email requesting for the invitation letter, at event.info[at]marketing-interactive.com (replace at with @) with the information required in the invitation letter.

What is the dress code?

Business casual for all events, we recommend bringing a sweater with you..

Is there free Wi-Fi?

Free Wi-Fi will be provided if the hotel provides it.

Is the food halal?

Special Dietry Requirements & Halal Food

If you require special dietry requirements or Halal Food – please be sure to request from us at event.info@marketing-interactive.com

Will there be complimentary carpark coupons?

If the hotel provides complimentary car park coupons, it will be made available to you on a first come first served basis.

Will I receive the masterclass materials?

Upon successfully completing the 1-day workshop and a post-event survey, you will receive the masterclass materials alongside an e-certificate of participation.

Can I take photos or videos during the masterclass?

Yes you may take photos discreetly without the use of flash. Video recordings are not permitted.

How can I ask questions during the masterclass?

We like to keep our Masterclasses lively and casual. Feel free to ask questions by raising your hand to signal the trainer. When the trainer is ready to take your questions, he/she will then approach you.

Will I receive event updates?

We will send you periodic emails to update you on the agenda, event happenings and logistics. Please ensure you register with your preferred email address during registration.