Don Peppers

Founding Partner
CX Speakers LLC

Don Peppers is a best-selling author, blogger, widely-acclaimed keynote speaker and global CX authority.

A marketing futurist and accomplished trend spotter, Don has educated and motivated audiences in more than 60 countries around the globe, with presentations and workshops focused on how businesses should compete in today’s more dynamic, technologically fast-moving world.  

Don’s books, nine of which were written with business partner Martha Rogers, have collectively sold well over a million copies in 18 languages. His most recent book, Customer Experience: What, How, and Why Now, covers a wide range of marketing, sales, and service issues, and how these have been affected by disruptive new technologies.

Don and Martha formed CX Speakers, LLC, in order to deliver keynote presentations, training workshops, and thought-leadership consulting focused exclusively on the customer experience and all its related topics, which range from digital technologies, disruption and innovation, to customer metrics, social selling, customer success, customer advocacy, trust, and corporate culture.

Prior to founding Peppers & Rogers Group and then CX Speakers, Don served as the CEO of Chiat/Day’s direct marketing unit and was a celebrated ad agency “rainmaker”.

China Digital Marketing Masterclass by Ashley Galina Dudarenok, top Chinese social marketing Blogger, author and speaker.
  • Knowledgeable
  • Engaging
  • Practical


“Don was a hit with the audience and a pleasure to work with. His content is relevant and practical, and his speaking style is personable and entertaining. He was able to get his message across in different cultures (Chile and Colombia), which is an accomplishment that not all speakers achieve.”

“Don Peppers opened the World Marketing & Sales Forum with his keynote and it was the perfect start. His message was right on target — relevant and insightful. We received great feedback from the attendees.”

"Thank you so much!…We received really positive feedback and they couldn’t get enough of you…The most important inspiration for me is how you’re practicing what you’ve been preaching."

"Don totally energized the room, got everyone excited and made them think about how technology is driving change in the customer experience domain. Case examples were perfect to illustrate his arguments and he added tremendous value to the conference. Thank you for sharing your expertise with the audience."


“Don brought an energetic and thoughtful presentation that really challenged how we think about the customer experience. Because of Don, we immediately embarked on a strategy to remove any and all friction from the customer experience. While his presentation was just an afternoon, the impact it had is shaping how we think about how we interact with both staff and customers.”

Joe Hayman, CEO, Southern AgCredit


Register Within Early Bird To Enjoy Best Price!

18 November 2019

20 November 2019

22 November 2019